Online Bill Pay
Frequently Asked Questions
We've listed answers to frequently asked questions about our online payment service below. If you need more information or an answer to a question not covered here, please contact customer service.
Which browsers do you support?
What information do I need in order to make an electronic payment?
The balance due on my bill doesn't seem to be right. What should I do?
What if my payment account does not have sufficient funds to cover a payment?
Is it safe to pay bills online using your service?
What kind of access do you have to my banking (financial) account?
St. Elizabeth Physicians charges for services as they are rendered. For questions regarding your bill, you may call our customer service department at 859.344.5555 Monday through Thursday 8:00 a.m. – 5:30 p.m. and Friday 8:00 a.m. – 4 p.m. For questions regarding your hospital bill, you may call 859.655.4100.
We participate with most insurance plans, including Medicare. If you are not insured by a plan we participate with, payment in full is expected at each visit. You are responsible for providing all insurance information and establishing the proper sequencing of primary and secondary coverage (coordination of benefits) at the time of registration. If you are insured by a plan but do not have an up-to-date insurance card, payment in full for each visit may be required until we can verify your active coverage. Knowing your insurance benefits is your responsibility. Please contact your insurance company with any questions you may have regarding your coverage. Co-Payments and deductible amounts must be paid at the time of service. This arrangement is part of your contract with your insurance company. St. Elizabeth Physicians will send all claims to your insurance on file, once processed you should receive an Explanation of Benefits (EOB) stating how much your insurance company paid and how much you owe. Most insurance plans have determined certain services that may not be covered, such as cosmetic procedures or elective services. We try to inform you of the rules ahead of time, but we do not always know if a service is covered. Since there are so many coverage plans available, you are encouraged to review your policy and contact your insurance company.
We submit all charges to your insurance company based on the claim information provided by you at your visit. If you receive a statement for charges that should be covered by W/C or TPL, please contact us to verify we have the accurate claim number and billing address so that your claims can be paid in a timely manner.
Please contact your health plan to confirm continued participation in your particular insurance network.
St. Elizabeth Physicians offers a number of convenient ways to pay your bill:
Online: www.stedocs.com by clicking on Bill Pay
In Office: Pay at any St. Elizabeth Physicians office location. See a complete list of all our locations at www.stedocs.com by clicking on Our Locations
Mail Your Payment: St. Elizabeth Physicians P.O. Box 630839 Cincinnati, OH 45263.
By Phone: Call our customer service department at 859.344.5555 Monday through Thursday 8:00 a.m. – 5:30 p.m. and Friday 8:00 a.m. – 4 p.m.
My Chart: Visit www.stedocs.com/mychart If you are not a current user or do not have an access code, contact your physician’s office to be assigned an access code.
The Customer Service Representatives at our Central Billing Office are available to help you with your billing and payment questions. You can contact Customer Service via e-mail, by phone, in person, by live chat, or by mail. Our Customer Service Department is available at 859.344.5555 Monday through Thursday 8:00 a.m. – 5:30 p.m. and Friday 8:00 a.m. – 4 p.m. For questions regarding your hospital bill, you may call 859.655.4100.
As a courtesy St. Elizabeth Physicians bills your insurance company directly for services rendered. The charges become your responsibility when your insurance company does not cover them. If you feel the claim was processed incorrectly by your insurance, you should contact them directly for your policy information. Please update our billing office with any errors made in processing your claims to prevent any type of outstanding balance on your account. You may call our customer service department at 859.344.5555 Monday through Thursday 8:00 a.m. – 5:30 p.m. and Friday 8:00 a.m. – 4 p.m.
St. Elizabeth Physicians bills insurance companies or any responsible third parties before sending a final bill to the patient. Once payments have been received from these third parties, the balance due on the statement is your portion of the bill and your responsibility to pay. After these payments are posted, you will receive a statement the next business day and every 28 days thereafter until the balance has been paid in full. If the balance on your statement is not paid within 105 days, your outstanding balances will be transferred to an outside collection agency unless you arrange a payment plan.
At the patient or guarantor’s requests an itemized statement may be provided. Please contact our Customer Service Department to request an itemized bill.
The balance on your statement reflects all of your charges less any payments received from your insurance company. St. Elizabeth Physicians requests payment in full for the balance indicated on the statement within 30 days of the statement date.
You can complete the change of address section on the back of page one of your statement when sending in your payment or contact our customer service department.
Your account number is your guarantor number. This number appears on the top right and bottom right corners of your statement.
You may be billed by St. Elizabeth Physicians, St. Elizabeth Physicians Services and St. Elizabeth Healthcare. St. Elizabeth Healthcare statements cover hospital services that are non-physician services such as supplies, medication, X-rays, lab work, and facility fees. St. Elizabeth Physician statements include services from any of our physician offices, including visits by our physicians while in the hospital. St. Elizabeth Physician Services statements include professional services rendered by our hospital based physicians.