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Financial Assistance & Payment Plans
What if I cannot pay my bill in full? – At St. Elizabeth physicians we offer many payment options including payment plans. Please contact us if you are unable to make payment in full. Making less than a full payment without making prior arrangements may result in the transfer of your account to an outside collection agency.
Financial Hardship Program
St. Elizabeth Physicians is committed to providing financial assistance to those in need. Eligibility is based upon family size and current income. Print the Financial Hardship Application from our website. Our Financial Hardship Program is designed for:
The goal of the Financial Hardship Program is to ensure that all individuals have the opportunity to receive medically necessary care, regardless of their ability to pay. If the patient’s family income is below 150% of the Federal Poverty Guidelines, this program may provide substantial relief from physician bills. To be eligible, patients must complete an application and provide the necessary documentation. For assistance with our Financial Hardship Program, please call (859) 344-5555 or toll-free at (877) 687-3303 Monday through Thursday 8:00 a.m. – 5:30 p.m. and Friday 8:00 a.m. – 4 p.m.
How to Apply for Financial Hardship
How do I turn in an application for Financial Hardship?
Criteria for Financial Assistance
To determine if you are eligible for financial hardship, you must provide a completed financial hardship application along with copies of supporting income documents. Upon receipt, we will process your application and notify you of our determination within 30 days.
Charges from St. Elizabeth Healthcare or by other providers not within St. Elizabeth Physicians are not covered by the St. Elizabeth Physicians financial hardship program.
Proof of Income
You will receive written notice of approval or denial once all documents are received for your financial hardship application. It takes approximately 30 days from the time we receive your completed application and supporting documents to process and mail you a determination letter. Incomplete applications will only delay the financial hardship application process. If you are denied, you will be responsible for payment in full. If you are unable to make full payment on your account, you can arrange a payment plan.
St. Elizabeth Physicians will not discriminate in the determination of financial hardship eligibility on the basis of race, color, ethnic origin, marital status, age or disability.
Discount to Self-Pay Patients who do not qualify for Financial Hardship
St. Elizabeth Physicians provides discounted pricing to uninsured patients who do not qualify for financial hardship assistance. The discount rate will remain in place for a 12 month period and will be reviewed each December for the following year. This discount is automatically applied at the time of billing to all accounts designated as “self-pay”.
When possible, financial counseling and discounted pricing will be discussed with patients prior to being seen. Charges from St. Elizabeth Healthcare or by other providers not within St. Elizabeth Physicians are not covered by the St. Elizabeth Physicians self-pay discount.
Assistance for Uninsured Patients
Our Financial Counselor utilizes a social service approach to assisting uninsured patients with securing insurance and/or funding through federal and state agencies (i.e. Department of Social Security, Medicare, Medicaid, Kynect, etc.). We can help the patient navigate the application process either by phone or in-person interviews.
Uninsured Discount Program
For uninsured patients who do not qualify for either of the programs above or other discounts, we offer a self-pay discount for physician bills.
Understanding Your Bill